Tickets are Non-Refundable

All ticket sales are final. Tickets cannot be exchanged or refunded


In the event of a cancellation of a Buffalo State College sponsored event for which there is no rescheduled date, refund information will be available from the Rockwell Hall Box Office. Refunds for events presented by organizations other than Buffalo State College will be the responsibility of the presenting organization.

Weather-related cancellations occur only if the artist is unable to reach the venue or if there is a driving ban in the CITY OF BUFFALO. Weather-related cancellations will be posted on this website.

Payment Types

The box office does not hold tickets without payment. MasterCard, Visa, Discover, American Express and cash are accepted.  Contactless payment is available through tap and go, as well as Apple Pay and Android Pay. The box office does not accept personal checks.

Service Charges

A $3.00 service charge per order applies to all telephone orders. A service charge of 10% applies to all online orders. Tickets purchased in person have no service charges.


Please inquire about discounts at the time of ordering. Once a transaction is completed it cannot be altered and discounts cannot be applied after the fact. Please note that not all discounts are available online. Please contact the box office to verify discount availability.


For those shows offering a senior discount the definition of a senior is 60 years of age and older. Please note that not all shows offer a senior discount. Please inquire at the time of purchase. Refunds cannot be issued after the fact.

Student Rush

For Great Performers Series shows we offer a student rush ticket discount. Starting one hour prior to curtain students from any school with current student ID can purchase one upper tier ticket for $15. This discount is subject to availability.

Gift Certificates

Gift Certificates are available for purchase online at a discounted rate:

$100 gift certificate for $75
$75 gift certificate for $60
$50 gift certificate for $40
$30 gift certificate for $25

Terms and Conditions

Gift certificates do not expire. Gift certificates are only redeemable for ticket purchases. Gift certificates are only redeemable for shows added to the schedule after June 1, 2020 (this EXCLUDES Brubeck Brothers Quartet, Incognito, Damien Escobar, Carmen and Brian Culbertson). Gift certificates can be redeemed in person or over the phone. The paper certificate is for reference only. Balances and redeemed amounts on record in the Box Office will record the true value of the Gift Certificate. Gift certificates will be emailed as a PDF document within 2 business days of receipt of your order.

To check your balance, please call the Box Office at (716) 878-3005 or email

Mailing Tickets

Phone Orders

Tickets ordered over the phone will be mailed to you if your order is placed more than one week prior to the performance for U.S. addresses and two weeks prior to the performance for Canadian addresses. Otherwise, tickets will be held at the box office for pickup until 15 minutes after curtain.

Online Orders

When ordering tickets online, please indicate whether you would like the tickets mailed or held at the box office. Tickets ordered online within one week of a performance for U.S. addresses and two weeks for Canadian addresses will be held at the box office for pickup.

When ordering online it is your responsibility to choose the performance, date and seating location (for reserved seating shows). It is also your responsibility to note the location of your performance.


We welcome children old enough to enjoy our events. The box office can suggest age appropriate events. Tickets must be purchased for any child attending a performance, and children must be seated with a parent or guardian. Babes-in-arms are not permitted in the theatre.

Late Seating

If you arrive after a performance has started you may have to wait until an appropriate break to be seated. Late seating will be at the determination of the House Manager.

Privacy Policy

Your name is added to our patron list when you book tickets, request a brochure, enter a contest or complete a survey. This enables you to receive communications from the Buffalo State Performing Arts Center. We occasionally exchange information with other arts organizations. If you prefer not to be included, please inform the box office.

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