COVID PROTOCOLS

as of 8/10/21 subject to change

Masks

CDC guidance on mask wearing is in effect on all college spaces. Vaccinated and unvaccinated individuals are required to wear a mask at all times indoors. Vaccinated individuals are required to wear a mask outdoors at large (200+) group settings. Unvaccinated individuals are required to wear a mask at all times outdoors.

Health Screening

There is no visitor health screening requirement. Attendees should monitor themselves for symptoms the day of the event and NOT attend the event if they are experiencing symptoms, have come into contact with anyone experiencing symptoms or otherwise are concerned that they might be infected with the coronavirus or any other illness.

Vaccination Documentation for Events

At this time, the Performing Arts Center will not require documentation of vaccination in connection with events. Compliance with the specific regulations for unvaccinated individuals is expected on an honor system basis.

Other Public Health Measures

Hand sanitizing stations are available throughout Rockwell Hall and we encourage use of these as a good public health practice. Additionally, we encourage all attendees to an event to distance themselves from the person in line in front of them when entering, exiting or standing in line as a good public health practice.

Buffalo State follows guidelines from the New York State Department of Health and Centers for Disease Control and Prevention (CDC) regarding mechanical ventilation and air filtration. The campus has installed and will maintain high-performance MERV-13 filters in the Performing Arts Center. Ventilation systems will continue operate for longer hours, with increased outdoor air being supplied to indoor spaces where possible. There may be areas of the campus that are warmer or cooler than usual as a result of these changes. Individuals are asked to please accommodate these minor inconveniences and dress appropriately, so that the whole community can benefit from these ventilation changes.

Buildings are being prepared for a 100 percent return to in-person operations for the fall 2021 semester in compliance with CDC guidelines for cleaning and disinfection. The custodial emergency response team is trained and equipped with specialized disinfecting equipment and is available to address any area of concern, at any time of day, quickly and thoroughly. Custodial Services staff members will disinfect all areas before, during and after events in the Performing Arts Center.

If you have questions or require additional information, please contact the Box Office at (716) 878-3005 or email rockwellboxoffice@buffalostate.edu. Please note that, given the evolving situation, the plan is subject to modification in accordance with the latest government mandates and guidance. Please check back for updates.

TICKET POLICIES

Tickets are Non-Refundable

All ticket sales are final. Tickets cannot be exchanged or refunded

Cancellations

In the event of a cancellation of a Buffalo State College sponsored event for which there is no rescheduled date, refund information will be available from the Rockwell Hall Box Office. Refunds for events presented by organizations other than Buffalo State College will be the responsibility of the presenting organization.

Weather-related cancellations occur only if the artist is unable to reach the venue or if there is a driving ban in the CITY OF BUFFALO. Weather-related cancellations will be posted on this website.

Payment Types

The box office does not hold tickets without payment. MasterCard, Visa, Discover, American Express and cash are accepted.  Contactless payment is available through tap and go, as well as Apple Pay and Android Pay. The box office does not accept personal checks.

Service Charges

A $3.00 service charge per order applies to all telephone orders. A service charge of 10% applies to all online orders. Tickets purchased in person have no service charges.

Discounts

Please inquire about discounts at the time of ordering. Once a transaction is completed it cannot be altered and discounts cannot be applied after the fact. Please note that not all discounts are available online. Please contact the box office to verify discount availability.

Seniors

For those shows offering a senior discount the definition of a senior is 60 years of age and older. Please note that not all shows offer a senior discount. Please inquire at the time of purchase. Refunds cannot be issued after the fact.

Student Rush

For Great Performers Series shows we offer a student rush ticket discount. Starting one hour prior to curtain students from any school with current student ID can purchase one upper tier ticket for $15. This discount is subject to availability.

 

Mailing Tickets

Phone Orders

Tickets ordered over the phone will be mailed to you if your order is placed more than one week prior to the performance for U.S. addresses and two weeks prior to the performance for Canadian addresses. Otherwise, tickets will be held at the box office for pickup until 15 minutes after curtain.

Online Orders

When ordering tickets online, please indicate whether you would like the tickets mailed or held at the box office. Tickets ordered online within one week of a performance for U.S. addresses and two weeks for Canadian addresses will be held at the box office for pickup.

When ordering online it is your responsibility to choose the performance, date and seating location (for reserved seating shows). It is also your responsibility to note the location of your performance.

Children

We welcome children old enough to enjoy our events. The box office can suggest age appropriate events. Tickets must be purchased for any child attending a performance, and children must be seated with a parent or guardian. Babes-in-arms are not permitted in the theatre.

Late Seating

If you arrive after a performance has started you may have to wait until an appropriate break to be seated. Late seating will be at the determination of the House Manager.

Privacy Policy

Your name is added to our patron list when you book tickets, request a brochure, enter a contest or complete a survey. This enables you to receive communications from the Buffalo State Performing Arts Center. We occasionally exchange information with other arts organizations. If you prefer not to be included, please inform the box office.

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